Terms & Conditions

  1. CANCELLATION
  • There will be no refund on cancellations of confirmed bookings.
  1. EXCHANGING OF CHALET UNITS
  • Exchanging of unit may be granted at a further cost, subject to unit availability.
  1. CHECKING IN
  • Check-in time is between 3pm – 6pm. 
  • In the event of unforeseen circumstances, the rooms allocated to you may be unavailable at the time; additional waiting time may be expected.
  • Guests who made the booking must be present during check-in/out.
  • Authorization Letter and NRIC Card of Proxy must be presented during check in.
  • Guest must be strictly aged 18 years old and above to do the following: (a) Room Reservation (b) Check-In (c) Check-In on behalf
  • Deposit is strictly to be made by Cash/ Cheque. A $100 refundable deposit is chargeable.
  • Checked-in guests will be furnished with an inventory cost. Guests must check the inventory list and report any discrepancies within 30 minutes of checking in.
  1. CHECKING OUT
  • Check-out time is strictly at 11am. Late charges may be imposed for late checkouts.
  • Please call the Management Office prior to check-out so that arrangements can be made.
  1. OCCUPANCY
  • Strictly no smoking in the Chalet.
  • Smoking is not permitted in all areas of the Chalet, except in designated areas.
  • The Management reserves the right to evict guests found violating the Chalet’s rules.
  • No change of linen for single night stay.
  • After 12MN, occupants must maintain the peace and serenity within and around their rooms. The Management will evict guests if the rooms are noisy or rowdy.
  • Occupants are requested to keep the rooms and surrounding premises clean at all times.
  • Should the chalets be activated for emergency purposes by the Authority, chalet occupiers will be requested to check-out of the chalets within 3 hours upon receiving the notice, which will be served between 8.30am to 6.00pm. A full refund of their booking fee and vouchers worth $100, will be given as a gesture of goodwill.